Blogs

Cloud Ops Is a Key Enabler of Successful Digital Transformation

Sep 3, 2021 7:00:18 AM / by Vicki Liu posted in Cloud Services

0 Comments

cloud Ops is a key enabler of successful digital transformation

This article was originally published in DATAVERSITY on July 27, 2021

My first job out of graduate school was to develop an e-commerce application for a manufacturing behemoth. The idea was to build a web-based application for internal sales teams to place orders on behalf of the customers and eliminate paper processing. Don’t judge it using today’s standard. At the time, almost two decades ago, it was a revolutionary idea, and a tremendous undertaking. As a new computer science grad, I was excited and took on this task with immense enthusiasm.

Read More

Master Data Management on Cloud Journey

Aug 11, 2021 5:50:36 AM / by Kelvin Looi & Mike Ashwell posted in Data Management

0 Comments

MDM on Cloud Journey

This article was originally published in DATAVERSITY on July 19, 2021

Most companies are either considering cloud, if not on a cloud adoption journey already. If you are responsible for Master Data Management (MDM) in your company, you are likely considering moving or implementing MDM on the cloud. Although there are still some challenges and kinks to work out in cloud technology, there are cost efficiencies, agility benefits, and many other advantages that should be driving you to look at cloud as a base for your current and future MDM implementations.

Read More

Consumer Confidence after the COVID Crash – Is pent-up demand really backed with money?

Jul 23, 2021 10:17:10 AM / by Maria Singson, PhD posted in Data Science

0 Comments

Payments and collections

The year and a half after the COVID crash has left consumer confidence adrift on a never-before-seen kind of bubble. This one is different from what the Baby Boomers rode in the late 90s leading up to the tech bubble burst; or from the pre-2008 bacchanalia that got people believing they can take out multiple mortgages because of their own “worth”, when they were but a means to pumping up mortgage-backed securities. Credit bureaus have started to sound the alarm on delinquency trends, but it’s difficult to fathom what’s to come because income estimation has gotten more difficult (despite the tons more data available on every person who has any online activity). While consumer confidence metrics seem green based on how much people are spending, consumer psyche is further and further habituated to negative financial events and consequences. Six factors contribute to this conditioning:

Read More

Accelerate your business outcomes with Enterprise Intelligence Hub powered by xDM

Jul 22, 2021 8:20:31 AM / by Tera Chung posted in Data Management

0 Comments

EIH xDM

If we want to win, we need to learn quickly at speed. This applies to business as well. Winning enterprises have a data ecosystem that exposes all data, makes it trusted, applies machine learning, and eventually lets it self-learn and evolve – the genesis of a data-driven enterprise. The enterprise that learns and executes the fastest always wins. To accomplish this, enterprises need an Enterprise Intelligence Hub (EIH).

Read More

The Power of Customer Journey Mapping

Jul 1, 2021 5:07:12 AM / by Customer Experience Team, Mastech InfoTrellis posted in Customer Experience

0 Comments

The Power Customer Journey

Organizations across industries understand the importance of Customer Experience and are making large investments, and rightly so, to offer an enhanced experience to their customers. Companies that lead in Customer Experience outperformed those farther behind by almost 80%. (The Total Economic Impact of Qualtrics CustomerXM, 2019) However, it’s hard to improve the customer experience without a clear understanding of their actual experience. Mapping out the customer journey is the first essential step a business must take to improve its overall customer experience.

Read More

Connecting the Dots: Data, Artificial Intelligence, and Cloud (A Message to Shareholders)

May 27, 2021 2:40:01 PM / by Paul Burton posted in Corporate

0 Comments

Data artificial Intelligence

Technology spend has been shifting to the business for some time and now more than 60% of businesses allow non-IT functions to lead technology decisions (KPMG & Harvey Nash, 2019). Further, most technology workers now reside outside the traditional IT function (TechRepublic, 2020). Together, these occurrences offer evidence that the business is becoming increasingly dominant, not just when it comes to making technology choices, but also when it comes to determining technology strategy.

Read More

Antifragility, Machine Learning, and Graph-Structured Data (Ontologies) – Part 3 of 3

May 27, 2021 2:29:28 PM / by Prad Upadrashta posted in Data Science

0 Comments

Machine Learning and Graph Structure

Antifragility is a strong criterion that says that if we experience shocks or unexpected variances in the inputs, the model performance (by whatever measure of performance you choose to use) will actually improve. Most machine learning models can be made to be reasonably robust, but I have never seen an example of a “classic” machine learning model that is antifragile. Yes, machine learning benefits from exposure to more data and more diversity (when that variability is related to the underlying process) but, obviously, not all shocks lead to improved performance in such systems.

Read More

Antifragility, Machine Learning, and Graph-Structured Data (Ontologies) – Part 2 of 3

May 27, 2021 2:10:26 PM / by Prad Upadrashta posted in Data Science

0 Comments

Machine Learning and Graph Structure

In the movie “The Core” [spoiler alert!] there is a great example (completely made-up, of course) of a theoretical element called (with tongue in cheek) Unobtanium. It has the unique property that it becomes stronger (gains structural integrity) as it is exposed to increasing levels of heat and pressure. So, it turns out to be the ideal material to build the fantastic ship they use to journey to the center of the Earth. Unobtanium strikes me as an idealized example of an antifragile physical material: A scene from “The Core” illustrating the physical magic of Unobtainium.

Read More

Antifragility, Machine Learning, and Graph-Structured Data (Ontologies) – Part 1 of 3

May 26, 2021 9:33:00 AM / by Prad Upadrashta posted in Data Science

0 Comments

Machine Learning and Graph Structure

A client recently asked if our entity matching algorithms are “antifragile”. This got me thinking. It is a really interesting question. Bear with me as I take you on a mind trip to explore this question and its implications. First, let’s start with a common understanding of “antifragile”. We’ve all read the google definition: When a system gains from stressors, shocks, volatility, noise, disorder, mistakes, faults, attacks, or failures, it is termed “antifragile”.

Read More

Modernize Customer Experience with Oracle

May 7, 2021 6:44:53 AM / by John Kariotis posted in Customer Experience

0 Comments

Modernize Customer Experience

Leveraging Oracle Sales & Service Cloud, Field Service, Commerce, CPQ, CDM, and OIC

An industry-leading automation solutions provider to many of the world's most successful companies used their extensive knowledge base and global capabilities in custom automation, repeat automation, automation products, and value-added services, including pre-automation and after-sales services to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, chemicals, consumer products, electronics, food, beverage, transportation, energy, and oil and gas.

Read More